Frequently Asked Questions
The key questions about car rental in Pristina – from payment and documents to airport handover (PRN), deposit and insurance. Don’t see your question? Message us anytime on WhatsApp.
Do I need a credit card to rent?
No. Payment is made at vehicle handover in cash or by card; no online payment or credit card hold.
How and when is payment made?
Payment is made only at vehicle pickup (cash or card). Displayed prices are in Euro and include VAT.
Can I pick up the car at Pristina Airport?
Yes. We offer meet & greet and handover at the "Adem Jashari" International Airport (PRN) and in the city. Just share your flight details.
What documents are required?
A valid driving licence, passport or ID card. Licences from Kosovo, Albania, the EU, Germany and Switzerland are accepted for touristic rental, no translation needed.
What is the minimum age?
A minimum age of 18 applies for booking. Some higher classes may have stricter age or licence requirements.
Is a deposit required?
A reasonable deposit may be taken at handover depending on the class; it is fully refunded when the car is returned undamaged and clean.
Is VAT included in the prices?
Yes, all displayed prices include VAT with no hidden fees.
Is there a mileage limit?
A daily mileage limit applies. If exceeded, the contractual extra-km rate applies. For long routes you can request a high-km option.
Can I travel outside Kosovo (Albania/Macedonia)?
Yes, with prior notice. A green card / cross-border insurance is required for border crossing; let us know so we can prepare the documents.
Can I cancel my reservation?
Yes, you can cancel free of charge up to 24 hours before pickup.
How do I make a reservation?
Pick your dates, see available cars, click your preferred car and fill in the form. Your request reaches our team and is confirmed shortly.
Can I add a child seat or additional driver?
Yes, you can request it as an extra during booking or note it in the requests field.
What should I do in case of an accident or breakdown?
First ensure safety, then call our 24/7 support line: +90 534 510 94 01.